Privacy Policy

Sakhne is a food-ordering and delivery platform serving Türkiye and Syria. This Privacy Policy explains how we handle personal data collected through this marketing website (the “Site”).

For the purposes of the EU General Data Protection Regulation (GDPR) and Türkiye’s Personal Data Protection Law No. 6698 (“KVKK”), Sakhne acts as the data controller for the processing described here. If you have any questions about this policy or how we handle your data, you can reach us at hello@sakhne.com.

We collect the following categories of personal data:

• Contact and lead data — when you submit a form on the Site (for example, a partner, courier, careers, or contact enquiry), we collect the details you provide, which may include your name, email address, phone number, city, and the contents of your message.
• Usage and analytics data — aggregated, privacy-friendly information about how visitors interact with the Site, such as pages viewed and approximate region, used to understand traffic and improve the experience.

We do not knowingly collect special categories of data, and we do not ask you to provide more than is necessary for your enquiry.

We process your personal data in order to:

• respond to your enquiries and follow up on partnership, courier, careers, and general requests;
• operate, maintain, and secure the Site and the services we describe on it;
• analyse usage so we can improve our content, performance, and offering.

Under the GDPR and KVKK, our lawful bases for this processing are your consent (for example, when you choose to submit a form) and our legitimate interests in responding to enquiries, running our business, and improving the Site, balanced against your rights and freedoms.

We do not sell your personal data. We share it only with trusted service providers who process it on our behalf and under our instructions:

• CRM provider (HubSpot) — to store and manage the enquiries and leads you submit so our team can respond.
• Infrastructure providers (Supabase and Vercel) — to host the Site, store form submissions securely, and serve our content reliably.

These providers act as our processors and are bound by contractual obligations to protect your data. Where data is transferred outside your country, we rely on appropriate safeguards such as standard contractual clauses. We may also disclose data where required by law.

We retain your contact and lead data for only as long as necessary to respond to your enquiry and for our related legitimate business and legal purposes, after which it is deleted or anonymised. Analytics data is retained in aggregated form.

Subject to the GDPR and Türkiye’s KVKK, you have the right to:

• access the personal data we hold about you;
• request that inaccurate data be rectified;
• request erasure of your data;
• object to or restrict certain processing;
• withdraw consent at any time, without affecting prior processing.

To exercise any of these rights, contact us at hello@sakhne.com. You also have the right to lodge a complaint with your local data protection authority.

The Site uses a limited set of cookies and similar technologies. For full details of the categories we use and how to control them, please see our Cookie Policy.

If you have any questions, requests, or concerns about this Privacy Policy or our handling of your personal data, please email us at hello@sakhne.com.